Fin shapes the insights from your cx team.

Amplify what's possible with your customer support and CX teams

Instantly see the entire agent journey to uncover the path to greater productivity & operational excellence

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Watch overview

Agent

True
Utilization

Average Handle Time (Mins)

# of SaaS
Tools Used

Compliance
Risks

Jason

62.3%

10.04

Liz

49%

8.50

Jaclyn

43.1%

6.45

Average applications used per case

3.3

10% better than the travel industry average of 3.6

Annual Est. Savings

$198k

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Work Insights Platform

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Fin's browser extension helps recapture time at scale by allowing CX leaders to rapidly see how agents work across deployed applications, beyond just the CRM or ticketing system, and uncover insights to improve process, technology, and coaching

Plan CX team capacity

Optimize your tech stack

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Improve agent coaching

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Fin for Zendesk

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Companies achieve better outcomes with Fin

Meet Our Customers

25%

Decrease in average handle time

16%

Increase in agent utilization

15%

Interactions identified with potential data leakage

"We looked to understand productivity and maintain the high level of security that customers expect. Fin has provided critical insights into how we can enable a remote team during a period of rapid growth. We’ve since deployed Fin more broadly across our CX workforce."

Will Zhou

Director, Technology & Analytics, Coinbase

“Fin helps us identify technology and process barriers outside of our team’s control and celebrate their successes that may have gone unnoticed. This not only helped to improve productivity but also build a better and more streamlined experience for employees.”

Matthew Caron

Head of Support and Onboarding @ Opentable

“We are definitely seeing improvements in efficiency and compliance since implementing Fin. Fin enables us to measure agent productivity and understand their processes at a much larger scale.”

Site Operations Manager

Picnic Health

"Fin gives me insights to help our agents work more productively, saving countless hours by surfacing opportunities for greater efficiency across our organization. Fin enables us to continuously test and iterate on our user experience and better engage our teams as we scale."

Avi Tal

CEO, Verse.io

"One of our easiest solves ever was discovering that copy/pasting a company logo into email signatures on Zendesk was wasting nearly 20% of team utilization for a client."

Scott Moran

Founder, Go2

Featured Resources

See other resources

Fin Detailed Overview with CRMxChange

Evan Cummack and Andy Yasutake at Customer Contact Week 2021

How Airbnb Handled Customer Operations Amidst Rapid Change

The Customer Operations Benchmark ebook for 2022

The Customer Operations Benchmark Report

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Amplify what's possible with your customer support and CX teams

Work Insights Platform

Companies achieve better outcomes with Fin

"We looked to understand productivity and maintain the high level of security that customers expect. Fin has provided critical insights into how we can enable a remote team during a period of rapid growth. We’ve since deployed Fin more broadly across our CX workforce."

“Fin helps us identify technology and process barriers outside of our team’s control and celebrate their successes that may have gone unnoticed. This not only helped to improve productivity but also build a better and more streamlined experience for employees.”

“We are definitely seeing improvements in efficiency and compliance since implementing Fin. Fin enables us to measure agent productivity and understand their processes at a much larger scale.”

"Fin gives me insights to help our agents work more productively, saving countless hours by surfacing opportunities for greater efficiency across our organization. Fin enables us to continuously test and iterate on our user experience and better engage our teams as we scale."

"One of our easiest solves ever was discovering that copy/pasting a company logo into email signatures on Zendesk was wasting nearly 20% of team utilization for a client."

Featured Resources