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Optimize the entire agent journey for more productive customer support teams

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Watch overview

Apps that Fin can use to aggregate data.

Agent

True
Utilization

Average Handle Time (Mins)

# of SaaS
Tools Used

Compliance
Risks

Jason

62.3%

10.04

Liz

49%

8.50

Jaclyn

43.1%

6.45

Average applications used per case

3.3

10% better than the travel industry average of 3.6

Annual Est. Savings

$198k

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work insights platform

Uncover powerful work insights to improve your team’s productivity

Fin's platform rapidly reveals how agents actually work across SaaS applications to deliver customer experiences, empowering CX leaders to enable more agile teams that customers love.

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Comprehensive Visibility

Captures any activity happening in the browser to paint a complete and accurate picture of workflows across applications.

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Table showing report of annual estimated savings.

Deeper Insights

See the latest best practices and uncover more granular insights that drive better CX outcomes.

Learn More

Download the Fin plugin to your agents browser.

Turnkey Solution

A lightweight browser plugin for seamless data capture, providing insights right out of the box.

Learn More

Comprehensive Visibility

Captures any activity happening in the browser to paint a complete and accurate picture of workflows across applications.

Learn More

Deeper Insights

See the latest best practices and uncover more granular insights that drive better CX outcomes.

Learn More

Turnkey Solution

A lightweight browser plugin for seamless data capture, providing insights right out of the box.

Learn More

meet our customers

Companies achieve better outcomes with Fin

Meet Our Customers

"We looked to understand productivity and maintain the high level of security that customers expect. Fin has provided critical insights into how we can enable a remote team during a period of rapid growth. We’ve since deployed Fin more broadly across our CX workforce."

Will Zhou

Director, Technology & Analytics, Coinbase

meet our customers

Companies achieve better outcomes with Fin

Meet Our Customers

"Fin helps us identify technology and process barriers outside of our team’s control and celebrate their successes that may have gone unnoticed. This not only helped to improve productivity but also build a better and more streamlined experience for employees.”

Matthew Caron

Head of Support and Onboarding @ OpenTable

meet our customers

Companies achieve better outcomes with Fin

Meet Our Customers

“Fin enables our teams to work more productively, saving us countless hours by surfacing opportunities to improve efficiency across our organization. Fin helps us continuously iterate on our user experience and empower our people as we scale.”

Avi Tal

CEO, Verse.io

meet our customers

Companies achieve better outcomes with Fin

Meet Our Customers

“One of our easiest solves ever was discovering that copy/pasting a company logo into email signatures on Zendesk was wasting nearly 20% of team utilization for a client."

Scott Moran

Founder, Go2

meet our customers

Companies achieve better outcomes with Fin

Meet Our Customers

“We are definitely seeing improvements in efficiency and compliance since implementing Fin. Fin enables us to measure agent productivity and understand their processes at a much larger scale.”

Site Operations Manager

Picnic Health

A man with a headset at his computer desk.

Demonstrate ROI

25%

Decrease in average handle time

16%

Increase in agent utilization

15%

Interactions identified with potential data leakage

We improve training, workflows, and technology for CX teams.

Design better agent workflows

Don’t hire more staff or invest in more software until you fully understand how your team allocates time. Trace tasks as they move through different business applications. Optimize the steps in every process based on hard data.

Replicate your top talent

Employee churn is expensive and demoralizing. Identify top talent and reward them. Teach others to perform tasks using the exact methods of top performing specialists.

A person celebrating looking at their computer.

Eliminate technology bottlenecks

Fin automatically identifies and quantifies bad user interfaces, sloppy system configurations, and slow networks that prevent your team from outperforming.

Fin empowers your frontline team to tag software issues while they work, establishing a direct line of feedback to IT and engineering.

Hold outsourcers accountable

If you work with business process outsourcers – BPOs - you know how hard it is to compare the price/performance of different outsource partners. With Fin, you get hard data on agent performance and quality, using a common standard of measurement. Perfect to support vendor conversations and negotiations.

Top opportunity area savings and trends per client comparison

find out more

Optimize the entire agent journey for more productive customer support teams

trusted by

Uncover powerful work insights to improve your team’s productivity

Comprehensive Visibility

Deeper Insights

Turnkey Solution

Comprehensive Visibility

Deeper Insights

Turnkey Solution

meet our customers

Companies achieve better outcomes with Fin

"We looked to understand productivity and maintain the high level of security that customers expect. Fin has provided critical insights into how we can enable a remote team during a period of rapid growth. We’ve since deployed Fin more broadly across our CX workforce."

meet our customers

Companies achieve better outcomes with Fin

"Fin helps us identify technology and process barriers outside of our team’s control and celebrate their successes that may have gone unnoticed. This not only helped to improve productivity but also build a better and more streamlined experience for employees.”

meet our customers

Companies achieve better outcomes with Fin

“Fin enables our teams to work more productively, saving us countless hours by surfacing opportunities to improve efficiency across our organization. Fin helps us continuously iterate on our user experience and empower our people as we scale.”

meet our customers

Companies achieve better outcomes with Fin

“One of our easiest solves ever was discovering that copy/pasting a company logo into email signatures on Zendesk was wasting nearly 20% of team utilization for a client."

meet our customers

Companies achieve better outcomes with Fin

“We are definitely seeing improvements in efficiency and compliance since implementing Fin. Fin enables us to measure agent productivity and understand their processes at a much larger scale.”

We improve training, workflows, and technology for CX teams.

Design better agent workflows

Replicate your top talent

Eliminate technology bottlenecks

Hold outsourcers accountable

We obsess over privacy & security, just like you

HIPAA

GDPR

ISO 27701 & 27001

SOC 2

Better with Fin.‍See what's possible when productivity insights are applied to operations work

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Better with Fin.
‍See what's possible when productivity insights are applied to operations work