Measurable insights for more productive CX teams

Our Work Insights Platform shows you exactly how your team works across the many SaaS applications they use, revealing better ways to help your A team achieve their A game.

What is Fin?

Your team uses multiple SaaS applications to do their job.

But you're in the dark when it comes to knowing how critical business workflows are carried out across these apps.

Our easy-to-install browser plugin and powerful big data analytics shed light on how your team works across all apps, providing actionable insights to improve your organizational impact.

What is Fin?

Your customer operations teams use multiple SaaS applications to handle requests.

But you're in the dark on how critical workflows are actually carried out across these apps or which paths work best.

Our turnkey browser plugin and powerful big data analytics shed light on how your team actually gets work done across all apps, providing actionable insights into people, process, and technology.

What is Fin?

Your team uses multiple SaaS applications to do their job.

But you're in the dark when it comes to knowing how critical business workflows are carried out across these apps.

Our easy-to-install browser plugin and powerful big data analytics shed light on how your team works across all apps, providing actionable insights to improve your organizational impact.

Powering hypergrowth for customer operations leaders

Demonstrate ROI

0

%
Decrease in failure rate

0

%
Decrease in agent variance

0

%
Decrease in handle speed

We're here to help CX teams achieve more with less.

Fin process flow diagram

Design better agent workflows

Don’t hire more staff or invest in more software until you fully understand how your team allocates time. Trace tasks as they move through different business applications. Optimize the steps in every process based on hard data.

Replicate your top talent

Employee churn is expensive and demoralizing. Identify top talent and reward them. Teach others to perform tasks using the exact methods of top performing specialists.

Sales opportunities

Eliminate technology bottlenecks

Fin automatically identifies and quantifies bad user interfaces, sloppy system configurations, and slow networks that prevent your team from outperforming.

Fin empowers your frontline team to tag software issues while they work, establishing a direct line of feedback to IT and engineering.

Page load speed per person table

Hold outsourcers accountable

If you work with business process outsourcers – BPOs - you know how hard it is to compare the price/performance of different outsource partners.  With Fin, you get hard data on agent performance and quality, using a common standard of measurement. Perfect to support vendor conversations and negotiations.

Top opportunity area savings and trends per client comparison

Meet teams working better with Fin

Client image - Avi Tal

Fin gives me insights to help our agents work more productively, saving countless hours by surfacing opportunities for greater efficiency across our organization. Fin enables us to continuously test and iterate on our user experience and better engage our teams as we scale.

Avi Tal
CEO, Verse.io
Client image - Scott Moran

One of our easiest solves ever was discovering that copy/pasting a company logo into email signatures on Zendesk was wasting nearly 20% of team utilization for a client.

Scott Moran
Founder, Go2

We work wherever you work

Gain complete visibility across thousands of SaaS applications, even those you built yourself.

We care about privacy and security

So we got the acronyms to prove it.

HIPAA
GDPR
PCI/DSS
SOC 2

Let's get to work, together.