3D shapes on a blue gradient background.3D shapes on a blue gradient background.

Optimize the entire agent journey for more productive & engaged support teams

Apps that Fin can use to aggregate data.
Agent
True
Utilization
Average Handle Time (Mins)
# of SaaS
Tools Used
Compliance
Risks
The profile picture of an agent.
Jason
62.3%
10.04
15
2
The profile picture of an agent.
Liz
49%
8.50
10
2
The profile picture of an agent.
Jaclyn
43.1%
6.45
14
4
Average applications used per case
3.3
10% better than the travel industry average of 3.6
Annual Est. Savings
$198k
trusted by
work insights platform

Uncover powerful work insights to improve your team’s productivity

Fin's platform rapidly reveals how agents actually work across SaaS applications to deliver customer experiences, empowering CX leaders to enable more agile teams that customers love.

A flow of agent behavior.

Comprehensive Visibility

Captures any activity happening in the browser to paint a complete and accurate picture of workflows across applications.

Table showing report of annual estimated savings.

Deeper Insights

See the latest best practices and uncover more granular insights that drive better CX outcomes.

Download the Fin plugin to your agents browser.

Turnkey Solution

A lightweight browser plugin for seamless data capture, providing insights right out of the box.

A flow of agent behavior.
Table showing report of annual estimated savings.
Download the Fin plugin to your agents browser.

Comprehensive Visibility

Captures any activity happening in the browser to paint a complete and accurate picture of workflows across applications.

Deeper Insights

See the latest best practices and uncover more granular insights that drive better CX outcomes.

Turnkey Solution

A lightweight browser plugin for seamless data capture, providing insights right out of the box.

meet our customers

Companies achieve better outcomes with Fin

"We looked to understand productivity and maintain the high level of security that customers expect. Fin has provided critical insights into how we can enable a remote team during a period of rapid growth. We’ve since deployed Fin more broadly across our CX workforce."

Will Zhou

Director, Technology & Analytics, Coinbase

meet our customers

Companies achieve better outcomes with Fin

"Fin helps us identify technology and process barriers outside of our team’s control and celebrate their successes that may have gone unnoticed. This not only helped to improve productivity but also build a better and more streamlined experience for employees.”

Matthew Caron

Head of Support and Onboarding @ OpenTable

meet our customers

Companies achieve better outcomes with Fin

“Fin enables our teams to work more productively, saving us countless hours by surfacing opportunities to improve efficiency across our organization. Fin helps us continuously iterate on our user experience and empower our people as we scale.”

Avi Tal

CEO, Verse.io

meet our customers

Companies achieve better outcomes with Fin

“One of our easiest solves ever was discovering that copy/pasting a company logo into email signatures on Zendesk was wasting nearly 20% of team utilization for a client."

Scott Moran

Founder, Go2

meet our customers

Companies achieve better outcomes with Fin

“We are definitely seeing improvements in efficiency and compliance since implementing Fin. Fin enables us to measure agent productivity and understand their processes at a much larger scale.”

Site Operations Manager

Picnic Health

A man with a headset at his computer desk.

Demonstrate ROI

25%

Decrease in average handle time

16%

Increase in agent utilization

15%

Interactions identified with potential data leakage

We improve training, workflows, and technology for CX teams.

A woman laughing with a co-worker.
Fin process flow diagram

Design better agent workflows

Don’t hire more staff or invest in more software until you fully understand how your team allocates time. Trace tasks as they move through different business applications. Optimize the steps in every process based on hard data.

A person on their computer.

Replicate your top talent

Employee churn is expensive and demoralizing. Identify top talent and reward them. Teach others to perform tasks using the exact methods of top performing specialists.

Sales opportunities
A person celebrating looking at their computer.

Eliminate technology bottlenecks

Fin automatically identifies and quantifies bad user interfaces, sloppy system configurations, and slow networks that prevent your team from outperforming.

Fin empowers your frontline team to tag software issues while they work, establishing a direct line of feedback to IT and engineering.

Page load speed per person table
A person leaving their computer chair.

Hold outsourcers accountable

If you work with business process outsourcers – BPOs - you know how hard it is to compare the price/performance of different outsource partners.  With Fin, you get hard data on agent performance and quality, using a common standard of measurement. Perfect to support vendor conversations and negotiations.

Top opportunity area savings and trends per client comparison

We obsess over privacy & security, just like you

find out more
HIPAA
GDPR
ISO 27701 & 27001
SOC 2

Better with Fin.
See what's possible when productivity insights are applied to operations work