Discover Data and Best Practices to Improve CX Outcomes with The 2021 Customer Operations Benchmark Report
Our Work Insights Platform reveals all the ways that agents work across SaaS applications, enabling better coaching, processes, and technology for more empowered teams that delight customers.
Your customer operations teams use multiple SaaS applications to handle requests.
But you're in the dark on how critical workflows are actually carried out across these apps or what can be improved.
Our turnkey browser plugin and powerful big data analytics shed light on how your team actually gets work done across all apps, providing actionable insights into people, process, and technology.
Fin automatically identifies and quantifies bad user interfaces, sloppy system configurations, and slow networks that prevent your team from outperforming.
Fin empowers your frontline team to tag software issues while they work, establishing a direct line of feedback to IT and engineering.
If you work with business process outsourcers – BPOs - you know how hard it is to compare the price/performance of different outsource partners. With Fin, you get hard data on agent performance and quality, using a common standard of measurement. Perfect to support vendor conversations and negotiations.
Gain complete visibility across thousands of SaaS applications, even those you built yourself.
And we got the acronyms to prove it.