Fin unveils how teams solve tickets across every application, from Zendesk and beyond, revealing the end-to-end agent journey. This helps identify and remove frustrations to improve the agent experience, enabling better coaching, processes, and technology. Easily connect Zendesk with Fin by providing your subdomain, authenticating in Zendesk, and selecting ticket fields by which to slice the data.
All agent activity is captured through a lightweight and turnkey browser plugin. Fin’s out-of-the-box solution seamlessly pulls data from Zendesk and organizes workflows by ticket ID, allowing leaders to easily slice data by contact reason or any other Zendesk field to get the exact insights they need.