Companies may use time-and-motion studies as a conventional tool to assess workflows and identify possible improvements. However, what is more important is to ask: Is it practical, reliable, and cost-efficient? Time-and-motion studies heavily rely on manual observation, making them susceptible to human errors, which in turn could misreport workflow metrics.
Why have organizations used time-and-motion studies?
How does the manual aspect of time-and-motion studies become a huge drawback to mapping workflows?
What are the big problems of time-and-motion studies?
Are there any alternative solutions that overcome the limitations of time-and-motion studies to map workflows?