Success Stories

Learn how Fin has created breakthroughs in the way companies leverage people’s time and energy. Learn how Fin has created breakthroughs in the way companies leverage people’s time and energy.

Handle Times

Handle Times

Learn how Fin has created breakthroughs in the way companies leverage people’s time and energy and other cool stuff.

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Agent Proficiency

Agent Proficiency

Learn how Fin has created breakthroughs in the way companies leverage people’s time and energy and other cool stuff.

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Producivity

Productivity

Learn how Fin has created breakthroughs in the way companies leverage people’s time and energy and other cool stuff.

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trusted by

Companies achieve better outcomes with Fin

Learn how Fin has created breakthroughs in the way companies leverage people’s time and energy.

25%

Decrease in average handle time

16%

Increase in agent utilization

15%

Interactions identified with potential data leakage

Install Extension
Fin immediately begins to collect data
Set Success Metrics
Our Solutions Team will help create your personalized dashboards
Discover Advantages
Use new data for advanced decision making

How Airbnb handled customer operations amidst rapid change

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How Go2 optimized productivity and reduced handle time, improved CX

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How Verse.io saves countless hours and is empowered to continuously iterate

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meet our customers

Companies achieve better outcomes with Fin

Meet Our Customers

"We looked to understand productivity and maintain the high level of security that customers expect. Fin has provided critical insights into how we can enable a remote team during a period of rapid growth. We’ve since deployed Fin more broadly across our CX workforce."

Will Zhou

Director, Technology & Analytics, Coinbase

meet our customers

Companies achieve better outcomes with Fin

Meet Our Customers

"Fin helps us identify technology and process barriers outside of our team’s control and celebrate their successes that may have gone unnoticed. This not only helped to improve productivity but also build a better and more streamlined experience for employees.”

Matthew Caron

Head of Support and Onboarding @ OpenTable

meet our customers

Companies achieve better outcomes with Fin

Meet Our Customers

“Fin enables our teams to work more productively, saving us countless hours by surfacing opportunities to improve efficiency across our organization. Fin helps us continuously iterate on our user experience and empower our people as we scale.”

Avi Tal

CEO, Verse.io

meet our customers

Companies achieve better outcomes with Fin

Meet Our Customers

“One of our easiest solves ever was discovering that copy/pasting a company logo into email signatures on Zendesk was wasting nearly 20% of team utilization for a client."

Scott Moran

Founder, Go2

meet our customers

Companies achieve better outcomes with Fin

Meet Our Customers

“We are definitely seeing improvements in efficiency and compliance since implementing Fin. Fin enables us to measure agent productivity and understand their processes at a much larger scale.”

Site Operations Manager

Picnic Health