Improve resource management with CX capacity planning insights

Get the real-time visibility you need for accurate workforce capacity planning to evolve your customer operations team and scale as customers grow

Workforce capacity planning

Capacity management should start with the right data and insights

Accurate forecasts

Better anticipate capacity needs with accurate real-time data on agent productivity and utilization

Granular Visibility

Scope work more precisely with process maps to pinpoint where capacity is needed

Minimize waste

Keep agents productive by finding and eliminating unnecessary applications and procedures

Insightful reports

Uncover bottlenecks and staffing shortages faster with out-of-the-box dashboards

Accurate forecasts

Accurately forecast capacity needs with real-time data

Forecast capacity needs more accurately with granular real-time team activity data across all the SaaS applications that your company uses. Get control over costs and don't just estimate what you need when you could know for sure.

Fin dashboard modules displaying time distributions and the core tool explorer.
Fin dashboard modules displaying workflow inefficiencies.
Minimize waste

Identify and reduce inefficiencies and distractions

Maximize capacity by keeping agents focused on the right things. Fin's comprehensive workflow and process insights enables companies to quickly identify lousy procedures, gaps in your knowledge base, technology that's distracting, and other problems to fix so that your team can do their best work.

Granular Visibility

Pinpoint needs using detailed process maps

Target staffing needs by analyzing end-to-end workflows to see where the bottlenecks lie. With detailed process maps and workflow analysis, you can easily identify the people and support you need to handle evolving customer needs.

Fin dashboard modules displaying process steps and flow.
Fin dashboard modules displaying recommendations, insights and the compliance report rollup.
Insightful reports

Instantly uncover shortages with pre-built dashboards

Surface capacity shortages faster with powerful KPI reporting, diagnostics, and trends analysis. Like a crystal ball for your planning needs, Fin helps you see around corners and avoid staffing surprises that are both costly and disappointing to customers.

Gain complete visibility across thousands of SaaS applications, even those you built yourself.

A grouping of various logos including Slack, Google Chrome and Zendesk.

Featured Resources

Andy Yasutake and Evan Cummack on stage together.

How Airbnb Handled Customer Operations Amidst Rapid Change

The Fin application dashboard showing true utilization and handle time metrics.

Fin’s new Experiments Product Enables CX teams to Confidently Deliver Business Process Changes

The Customer Operations Benchmarks ebook.

The Customer Operations Benchmark Report

Better with Fin.
See what's possible when productivity insights are applied to operations work

talk to an expert