Improve resource management with CX capacity planning insights
Get the real-time visibility you need for accurate workforce capacity planning to evolve your customer operations team and scale as customers grow
Get the real-time visibility you need for accurate workforce capacity planning to evolve your customer operations team and scale as customers grow
Better anticipate capacity needs with accurate real-time data on agent productivity and utilization
Scope work more precisely with process maps to pinpoint where capacity is needed
Keep agents productive by finding and eliminating unnecessary applications and procedures
Uncover bottlenecks and staffing shortages faster with out-of-the-box dashboards
Forecast capacity needs more accurately with granular real-time team activity data across all the SaaS applications that your company uses. Get control over costs and don't just estimate what you need when you could know for sure.
Maximize capacity by keeping agents focused on the right things. Fin's comprehensive workflow and process insights enables companies to quickly identify lousy procedures, gaps in your knowledge base, technology that's distracting, and other problems to fix so that your team can do their best work.
Target staffing needs by analyzing end-to-end workflows to see where the bottlenecks lie. With detailed process maps and workflow analysis, you can easily identify the people and support you need to handle evolving customer needs.
Surface capacity shortages faster with powerful KPI reporting, diagnostics, and trends analysis. Like a crystal ball for your planning needs, Fin helps you see around corners and avoid staffing surprises that are both costly and disappointing to customers.
