Optimize Your CX and Customer Operations Technology Stack
Better enable agents using powerful data and insights on how applications and hardware impact their work, allowing you to perfect your technology stack and prove ROI
Better enable agents using powerful data and insights on how applications and hardware impact their work, allowing you to perfect your technology stack and prove ROI
Definitively show the impact of new applications and equipment by A/B testing changes to inform technology ROI analysis
Stop wasting time and resources maintaining software licenses and applications that no one uses or needs
Pinpoint problems and bottlenecks through ongoing usage and performance monitoring across applications and network setups
Keep agents productive by identifying and reducing unnecessary and distracting applications and hardware
Clearly and easily see how changes in applications and equipment impact productivity and outcomes with Fin's out-of-the-box A/B testing capabilities. Fin makes it easy to run experiments that show how differences in technology affect operational KPIs, allowing leaders to build a clearer business case for your next digital transformation.
Get real-time visibility into slow network speeds, malfunctioning hardware, applications experiencing downtime, and other challenges that prevent your team from succeeding. Fin's comprehensive application and hardware monitoring capabilities helps companies quickly surface problems and fix them, before your team even knows that they occurred.
Stop wasting money, IT resources, and time on software licenses and applications that no one uses or needs. Fin provides a single source of truth to identify shelfware that helps neither your team nor your bottom line. Use data to have more informed negotiations with software vendors and better focus development efforts on applications that work.
Keep your agents productive and focused by reducing distracting applications and equipment. With Fin's comprehensive technology and process insights, you can easily identify distracting software, gaps in the knowledge base, frustrating procedures and load speeds, and other technology issues that prevent your team from getting in the flow at work.
