Boost the performance and engagement of your remote agents
Get visibility into the roadblocks preventing remote agents from exceeding customer expectations and better empower your team
Get visibility into the roadblocks preventing remote agents from exceeding customer expectations and better empower your team
Better target coaching by having visibility into the exact procedures, knowledge gaps, and tech that are holding agents back
Empower agents to send questions, offer feedback, or report bugs to their managers with automatically attached video clips
Help prevent potentially damaging data loss and security breaches with real-time compliance monitoring and audit abilities
Create better training materials for agents by identifying the most common knowledge gaps and areas where SOPs are not followed
Fin’s video capture and playback capabilities allow leaders to see how remote agents are actually getting their work done. Leaders can offer their remote agents personalized guidance by reviewing clips from specific tickets and discussing what an agent did well or how the agent can improve next time.
Get more visibility into how your remote agents, no matter where they are working from, follow your risk and compliance procedures. This helps to protect your company against regulatory and business risks. Fin gives companies ways to identify potential sources of customer data loss, set alerts for risky behaviors, and audit incidents.
Fin gives agents the ability to send questions, offer feedback, and report bugs through a wide variety of internal channels while automatically attaching relevant video clips to every annotation. This helps managers respond to questions quickly and with the context they need.
Your remote agents are only as good as the technology and connectivity they are equipped with. Shelfware hurts your bottom line and is distracting to agents. Slow network speeds can frustrate both employees and customers. Fin identifies slow network speeds, distracting software, and other technology issues preventing remote agents from succeeding.
