Manage BPO costs using performance data and benchmarks
Rest assured with Fin that you are optimizing Business Process Outsourcing performance and costs with hard data on agent performance and insights to improve
Rest assured with Fin that you are optimizing Business Process Outsourcing performance and costs with hard data on agent performance and insights to improve
Accurately identify exactly how much business outsourcing capacity is needed with objective productivity and output data
Eliminate bottlenecks with end-to-end visibility across workflows to see where problems lie and target the right solutions
Help prevent potentially damaging data loss and security breaches with real-time compliance monitoring and audit abilities
Set higher standards by comparing BPO performance with other BPOs and industry benchmarks
Help BPO agents work effectively by ensuring that they have the right technology and equipment to succeed
Fin's accurate real-time data helps companies avoid overspending on unnecessary BPO costs and react faster when capacity is needed. Many organizations today plan BPO capacity based on historic handle time and ticket volume data, but only Fin instantly reveals changes in capacity needs and ways to improve productivity and optimize outputs.
Don't just settle for any outcomes from your BPO. With industry and BPO performance benchmarking, you can confidently set higher expectations for average handle times, utilization, compliance, outcomes, and more, backed by concrete data.
Quickly identify process bottlenecks with end-to-end visibility across teams and workflows. Demonstrate ROI with A/B testing to identify process and technology changes that actually deliver measurable outcomes and save on BPO costs.
Your BPO agents are only as good as the technology that they have. Fin enables companies to monitor and flag network performance, hardware issues, ineffective applications, and other problems that prevent your team from bringing their A-game.
Get more visibility into how BPOs follow your risk and compliance procedures to help protect your company against regulatory and business risks. Fin gives companies ways to identify potential sources of customer data loss, set alerts for risky workflows and behaviors, and audit incidents using DOM monitoring and optional screen recording.
