Accurately identify how much BPO capacity you need
Fin's accurate real-time data helps companies avoid overspending on unnecessary BPO costs and react faster when capacity is needed. Many organizations today plan BPO capacity based on historic handle time and ticket volume data, but only Fin instantly reveals changes in capacity needs and ways to improve productivity and optimize outputs.
Set performance standards with industry benchmarking
Don't just settle for any outcomes from your BPO. With industry and BPO performance benchmarking, you can confidently set higher expectations for average handle times, utilization, compliance, outcomes, and more, backed by concrete data.
Quickly identify process bottlenecks with end-to-end visibility across teams and workflows. Demonstrate ROI with A/B testing to identify process and technology changes that actually deliver measurable outcomes and save on BPO costs.
Ensure that BPO agents have the technology and equipment to succeed
Your BPO agents are only as good as the technology that they have. Fin enables companies to monitor and flag network performance, hardware issues, ineffective applications, and other problems that prevent your team from bringing their A-game.
See risks and incompliance that could drive data and security breaches
Get more visibility into how BPOs follow your risk and compliance procedures to help protect your company against regulatory and business risks. Fin gives companies ways to identify potential sources of customer data loss, set alerts for risky workflows and behaviors, and audit incidents using DOM monitoring and optional screen recording.