Resources

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Events & Webinars
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Events & Webinars

On-Demand Webinar
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How to use work insights within your CX and customer operations team to improve customer experience in retail

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Documentation

We’ve done this before and we’re here to help.

Chrome Extension

Integrate and troubleshoot the Fin Chrome Extension. Understand what your end users (team members) will see when Fin is running in their browser.

Core Metrics

A reference inventory of the metrics that Fin reports, and how these metrics will be presented to administrators.

Get Started

A walkthrough for getting started with Fin as an end user. Use this to help train team members, IT support staff, and team leaders.

Best Practices

Learn how leading operations experts are leveraging Fin.

Driving success metrics with an operations flywheel

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Five strategies for operational efficiency

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How to make average handle time an actionable metric

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