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Featured Resources

How Airbnb Handled Customer Operations Amidst Rapid Change

The Customer Operations Benchmark Report

AMC Network's coverage on how Fin is helping teams improve CX outcomes

Events & Webinars

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How to use work insights within your CX and customer operations team to improve customer experience in retail

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on-demand webinar

Growth and a Pandemic: How Airbnb Handled Customer Operations Amidst Rapid Change

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Blog Posts

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Time and Motion Studies are Dead: Why You Need To Make Data-Backed Decisions

Blog
2022-05-16

Improving Customer Experience Through Tech Automation And Integration

2022-05-09

How To Empower Your Operations Team: 6 Steps To Success

Blog
2022-04-01

What Makes a Great CX Team? 5 Things You Should Be Doing in 2022

Blog
2022-03-29

What Is Process Mining And How Is It Different From Task Mining?

Blog
2022-03-09

How Business Process Outsourcing Can Benefit Your Company

Blog
2022-03-09

What Is Workflow: The Key To Workplace Improvements In 2022

Blog
2022-03-08

5 Tips for Managing and Leading a Successful Remote Teams in 2022

Blog
2022-03-07

What are Turnkey Solutions: Definition and Examples

Blog
2022-03-01

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Documentation

We’ve done this before and we’re here to help.

Chrome Extension

Integrate and troubleshoot the Fin Chrome Extension. Understand what your end users (team members) will see when Fin is running in their browser.

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Core Metrics

A reference inventory of the metrics that Fin reports, and how these metrics will be presented to administrators.

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Get Started

A walkthrough for getting started with Fin as an end user. Use this to help train team members, IT support staff, and team leaders.

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Documentation Library

Best Practices

Learn how leading operations experts are leveraging Fin.

Managing Remote Customer Support Agents in a Post-Pandemic World

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5 Key Strategies to Maximize Operational Efficiency in 2022

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The Customer Operations and CX Benchmark Report

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Driving success metrics with an operations flywheel

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Five strategies for operational efficiency

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How to make average handle time an actionable metric

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