this session covers
Leveraging Insights for Greater Agility and Better CX Outcomes
2020 rocked every company's operations to its core. Now imagine handling all of this while having one of the fastest growing customer contact teams in history and managing itineraries for travellers all over the world.
In this video Andy and Evan will share best practices for how companies can leverage insights for greater agility and better CX outcomes. The session also shares findings from Fin’s real-time data across contact center agents to reveal previously unknowable insights into how technology impacts productivity.
