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How Airbnb Handled Customer Operations Amidst Rapid Change

Video
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How Airbnb Handled Customer Operations Amidst Rapid Change

Video
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How Airbnb Handled Customer Operations Amidst Rapid Change

Video
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How to Improve PCI Compliance for Customer Operations Teams and Call Centers

Blog
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How to Improve PCI Compliance for Customer Operations Teams and Call Centers

Blog
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How to Improve PCI Compliance for Customer Operations Teams and Call Centers

Blog
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Fin’s new Experiments Product Enables CX teams to Confidently Deliver Business Process Changes that Maximize Business Impact

Press Release
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Fin’s new Experiments Product Enables CX teams to Confidently Deliver Business Process Changes that Maximize Business Impact

Press Release
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Fin’s new Experiments Product Enables CX teams to Confidently Deliver Business Process Changes that Maximize Business Impact

Press Release
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Key CX Performance Benchmarks: Using Data to Transform Agent Actions into Operational ROI

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Key CX Performance Benchmarks: Using Data to Transform Agent Actions into Operational ROI

January 25, 2022
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Key CX Performance Benchmarks: Using Data to Transform Agent Actions into Operational ROI

January 25, 2022
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How To Simplify Hybrid And Remote Workplace Management

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How To Simplify Hybrid And Remote Workplace Management

January 20, 2022
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How To Simplify Hybrid And Remote Workplace Management

January 20, 2022
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Leveraging Performance Benchmarks to Improve CX Workflows

Blog
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Leveraging Performance Benchmarks to Improve CX Workflows

Blog
January 13, 2022
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Leveraging Performance Benchmarks to Improve CX Workflows

Blog
January 13, 2022
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Why Mid-Level Enterprises Should Use Process Mining Software

Blog
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Why Mid-Level Enterprises Should Use Process Mining Software

Blog
January 12, 2022
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Why Mid-Level Enterprises Should Use Process Mining Software

Blog
January 12, 2022
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Building Better CX Teams For Improved Customers Experience

Blog
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Building Better CX Teams For Improved Customers Experience

Blog
January 6, 2022
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Building Better CX Teams For Improved Customers Experience

Blog
January 6, 2022
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Five strategies for operational efficiency

Blog
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Five strategies for operational efficiency

Blog
December 5, 2021
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Five strategies for operational efficiency

Blog
December 5, 2021
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Why Process Mining Is The Key To High Productivity

Blog
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Why Process Mining Is The Key To High Productivity

Blog
December 4, 2021
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Why Process Mining Is The Key To High Productivity

Blog
December 4, 2021
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Adapting To The Modern Workplace: Introducing A Hybrid Model

Blog
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Adapting To The Modern Workplace: Introducing A Hybrid Model

Blog
December 1, 2021
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Adapting To The Modern Workplace: Introducing A Hybrid Model

Blog
December 1, 2021
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How To Recognize and Avoid Occupational Burnout Within Your CX Team 

Blog
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How To Recognize and Avoid Occupational Burnout Within Your CX Team 

Blog
November 30, 2021
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How To Recognize and Avoid Occupational Burnout Within Your CX Team 

Blog
November 30, 2021
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Increase The Effectiveness Of CX and Customer Operations Teams With Benchmarks and Data

Webinar
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Increase The Effectiveness Of CX and Customer Operations Teams With Benchmarks and Data

Webinar
November 17, 2021
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Increase The Effectiveness Of CX and Customer Operations Teams With Benchmarks and Data

Webinar
November 17, 2021
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Work Insights You Need To Know For Managing A Remote CX Team

Blog
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Work Insights You Need To Know For Managing A Remote CX Team

Blog
November 12, 2021
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Work Insights You Need To Know For Managing A Remote CX Team

Blog
November 12, 2021
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Top Five Books For CX Leaders to Improve Productivity and Decision Making

Blog
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Top Five Books For CX Leaders to Improve Productivity and Decision Making

Blog
November 9, 2021
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Top Five Books For CX Leaders to Improve Productivity and Decision Making

Blog
November 9, 2021
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Why Productivity Monitoring Is Not Enough if Your Goal Is to ​Optimize Productivity

Blog
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Why Productivity Monitoring Is Not Enough if Your Goal Is to ​Optimize Productivity

Blog
October 19, 2021
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Why Productivity Monitoring Is Not Enough if Your Goal Is to ​Optimize Productivity

Blog
October 19, 2021
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Dive Into the Data on How Your CX and Operations Team Actually Works

Blog
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Dive Into the Data on How Your CX and Operations Team Actually Works

Blog
October 11, 2021
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Dive Into the Data on How Your CX and Operations Team Actually Works

Blog
October 11, 2021
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How and Why You Should Analyze Employee Productivity

Blog
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How and Why You Should Analyze Employee Productivity

Blog
October 1, 2021
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How and Why You Should Analyze Employee Productivity

Blog
October 1, 2021
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How To Keep Your Customer Operations Team Motivated and Unlock the Potential in Your People

Blog
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How To Keep Your Customer Operations Team Motivated and Unlock the Potential in Your People

Blog
October 1, 2021
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How To Keep Your Customer Operations Team Motivated and Unlock the Potential in Your People

Blog
October 1, 2021
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Airbnb to Join Fin on Stage at CCW to Discuss CX and Customer Operations Growth

Event
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Airbnb to Join Fin on Stage at CCW to Discuss CX and Customer Operations Growth

Event
September 28, 2021
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Airbnb to Join Fin on Stage at CCW to Discuss CX and Customer Operations Growth

Event
September 28, 2021
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Data Loss Prevention: Avoiding Risk and Ensuring Compliance Across Teams

Blog
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Data Loss Prevention: Avoiding Risk and Ensuring Compliance Across Teams

Blog
September 22, 2021
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Data Loss Prevention: Avoiding Risk and Ensuring Compliance Across Teams

Blog
September 22, 2021
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The Best Productivity Tools in 2021

Blog
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The Best Productivity Tools in 2021

Blog
September 16, 2021
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The Best Productivity Tools in 2021

Blog
September 16, 2021
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AI-Driven Process Improvement: Data Leadership Lessons Podcast featuring Fin.com

Podcast
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AI-Driven Process Improvement: Data Leadership Lessons Podcast featuring Fin.com

Podcast
September 14, 2021
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AI-Driven Process Improvement: Data Leadership Lessons Podcast featuring Fin.com

Podcast
September 14, 2021
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New Zealand Herald Interview with Fin.com CEO: From Paraparaumu scavenger to a $20m USD/ $32m NZD Silicon Valley raise backed by Arielle Zuckerberg

Team News
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New Zealand Herald Interview with Fin.com CEO: From Paraparaumu scavenger to a $20m USD/ $32m NZD Silicon Valley raise backed by Arielle Zuckerberg

Team News
September 14, 2021
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New Zealand Herald Interview with Fin.com CEO: From Paraparaumu scavenger to a $20m USD/ $32m NZD Silicon Valley raise backed by Arielle Zuckerberg

Team News
September 14, 2021
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Fin Raises $20 Million Series A Led by Coatue and Names Former Twilio Executive as CEO

Press Release
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Fin Raises $20 Million Series A Led by Coatue and Names Former Twilio Executive as CEO

Press Release
September 9, 2021
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Fin Raises $20 Million Series A Led by Coatue and Names Former Twilio Executive as CEO

Press Release
September 9, 2021
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TechCrunch: Fin.com Names Evan Cummack as CEO, Raises $20M

Team News
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TechCrunch: Fin.com Names Evan Cummack as CEO, Raises $20M

Team News
September 9, 2021
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TechCrunch: Fin.com Names Evan Cummack as CEO, Raises $20M

Team News
September 9, 2021
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How Go2 optimized productivity and reduced handle time, improved CX

Case Study
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How Go2 optimized productivity and reduced handle time, improved CX

Case Study
September 7, 2021
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How Go2 optimized productivity and reduced handle time, improved CX

Case Study
September 7, 2021
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Fin.com CEO Evan Cummack on the Innovation and Leadership Podcast

Podcast
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Fin.com CEO Evan Cummack on the Innovation and Leadership Podcast

Podcast
September 1, 2021
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Fin.com CEO Evan Cummack on the Innovation and Leadership Podcast

Podcast
September 1, 2021
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Encore 2021: Finfolk Unite in Boulder for Annual Offsite

Team News
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Encore 2021: Finfolk Unite in Boulder for Annual Offsite

Team News
August 26, 2021
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Encore 2021: Finfolk Unite in Boulder for Annual Offsite

Team News
August 26, 2021
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Privacy and Security

Privacy and Security
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Privacy and Security

Privacy and Security
August 20, 2021
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Privacy and Security

Privacy and Security
August 20, 2021
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How to make average handle time an actionable metric

Blog
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How to make average handle time an actionable metric

Blog
August 5, 2021
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How to make average handle time an actionable metric

Blog
August 5, 2021
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How Process Analytics is Transforming the future of CX and Operations Work

Podcast
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How Process Analytics is Transforming the future of CX and Operations Work

Podcast
September 20, 2020
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How Process Analytics is Transforming the future of CX and Operations Work

Podcast
September 20, 2020
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Using Data to Improve BPO Relationships and Better Manage Remote CX Teams

Video
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Using Data to Improve BPO Relationships and Better Manage Remote CX Teams

Video
September 20, 2020
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Using Data to Improve BPO Relationships and Better Manage Remote CX Teams

Video
September 20, 2020
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Increase team productivity with comprehensive process data

Other
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Increase team productivity with comprehensive process data

Other
September 1, 2020
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Increase team productivity with comprehensive process data

Other
September 1, 2020
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Six ways to increase operations efficiency and Margins

Other
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Six ways to increase operations efficiency and Margins

Other
August 31, 2020
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Six ways to increase operations efficiency and Margins

Other
August 31, 2020
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Driving success metrics with an operations flywheel

Other
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Driving success metrics with an operations flywheel

Other
July 22, 2020
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Driving success metrics with an operations flywheel

Other
July 22, 2020

See how we can work better together.

Documentation

We’ve done this before and we’re here to help.

Chrome Extension

Integrate and troubleshoot the Fin Chrome Extension. Understand what your end users (team members) will see when Fin is running in their browser.

Core Metrics

A reference inventory of the metrics that Fin reports, and how these metrics will be presented to administrators.

Get Started

A walkthrough for getting started with Fin as an end user. Use this to help train team members, IT support staff, and team leaders.

Best Practices

Learn how leading operations experts are leveraging Fin.

Driving success metrics with an operations flywheel

Download

Five strategies for operational efficiency

Download

How to make average handle time an actionable metric

Download

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