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Privacy and security

Privacy and Security
July 27, 2021
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Privacy and security

Privacy and Security
July 27, 2021
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Using Data to Improve BPO Relationships and Better Manage Remote CX Teams (video/show with Mary)

Video
July 20, 2021
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Using Data to Improve BPO Relationships and Better Manage Remote CX Teams (video/show with Mary)

Video
July 20, 2021
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How Process Analytics is Transforming the future of CX and Operations Work

Podcast
July 20, 2021
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How Process Analytics is Transforming the future of CX and Operations Work

Podcast
July 20, 2021
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Increase team productivity with comprehensive process data

other
July 23, 2021
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Increase team productivity with comprehensive process data

other
July 23, 2021
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Six ways to increase operations efficiency and Margins

other
July 23, 2021
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Six ways to increase operations efficiency and Margins

other
July 23, 2021
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How to make average handle time an actionable metric

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How to make average handle time an actionable metric

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Driving success metrics with an operations flywheel

other
July 23, 2021
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Driving success metrics with an operations flywheel

other
July 23, 2021
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Five strategies for operational efficiency

other
July 23, 2021
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Five strategies for operational efficiency

other
July 23, 2021

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Documentation

We’ve done this before and we’re here to help.

Chrome Extension

Integrate and troubleshoot the Fin Chrome Extension. Understand what your end users (team members) will see when Fin is running in their browser.

Core Metrics

A reference inventory of the metrics that Fin reports, and how these metrics will be presented to administrators.

Get Started

A walkthrough for getting started with Fin as an end user. Use this to help train team members, IT support staff, and team leaders.

Documentation Library

Best Practices

Learn how leading operations experts are leveraging Fin.

Driving success metrics with an operations flywheel

Download

Five strategies for operational efficiency

Download

How to make average handle time an actionable metric

Download
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