This gives you deep insights into exactly how processes, technology, and coaching impact your team and outcomes.
The data are further aggregated across individuals for a holistic view across your team.
Fin's Work Insights Platform rapidly reveals end-to-end workflows.
Fin's easy-to-install
Chrome Extension
seamlessly captures activity-level data.
Your team works across multiple applications, but it's hard for you to understand exactly how mission-critical work is done.
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Captures any activity happening  in the browser to paint a complete and accurate picture of workflows across applications.

Pre-built analytics dashboards

Fin offers out-of-the box process efficiency, agent utilization, process mapping diagrams, and more that are enhanced based on the latest best practices.

Segment Insights with Search

Segment your data by team, application, role, or any other measure that helps you drill down and understand how to help your team work smarter.

Easily Import and Export Data

Fin collects browser data without needing integrations and makes data easily available to you. Securely integrate to any source via ETL connectors, REST APIs, or native integrations for popular apps.

See the latest best practices and uncover more granular insights that drive better CX outcomes.

Set Workflow Triggers

Easily set specific triggers to match URL patterns, usage patterns or specific interactions on a page. Receive alerts via email or webhook to integrate Fin with other systems.

Surface Problems with User Annotations

Stop wondering what your team is encountering. Fin allows users to flag broken tools, great interactions, or other feedback in the proper context, helping managers to address them more effectively.

Dive Deeper with Audio and Visual

With optional screen or audio recording, managers who need more visibility can deep dive into exact sources of higher performance or frustrations. Fin makes it easy to capture clips for QA & training.

A lightweight browser plugin for seamless data capture, providing insights right out of the box.

Lightweight Chrome Extension

Installing Fin is as simple as adding a Chrome extension. Fin uses DOM fingerprinting to collect data from any application, even homegrown tools and apps with no API.

Enterprise-Grade Privacy and Security

Fin was designed to comply with stringent privacy & security needs and maintains the latest certifications. We make it easy to control access and ensure that sensitive data is never even collected.

Control How Sensitive Data is Captured

With Fin, you’re in complete control of how your sensitive data is captured. Companies can either choose to use default data capture settings or customize exactly which data is captured or excluded.

Companies achieve better outcomes with Fin
25%

Decrease in average handle time

16%

Increase in agent utilization

15%

Interactions identified with potential data leakage

how it works
Simple to set up, yet incredibly insightful
Fin's browser plugin automatically ingests interaction-level data across all browser applications to provide granular insights into team activity and workflows
Browser Activity

Capture all URLs visited and time spent on each page

Custom Extractions

Optionally collect specific actions you care about, whether a button click, macro selected, or more.

Systems of Record

Import critical context directly from your main systems to guide future analysis.

Organization-wide
Work Activity Dataset

Data across your team is aggregated and contextualized

work insights platform
Team Level Analysis
Case Level Analysis
A/B Testing
Recapture time at scale
without Fin
with Fin
Your team encounters all sorts of setbacks throughout their work day, from technical issues to distractions, but you have no idea what these are and which ones are actually preventable.
Fin instantly identifies unnecessary steps and frustrations, helping to reduce distractions and keep your team focused and “in the flow” at work. This enables more engaged and productive people, ultimately recapturing time at scale.
recaptured time
productive work
recaptured time
seeking help
distractions
technical issues
unnecessary steps
unnecessary steps
seeking help
technical issues
distractions
Keep your existing CX stack and quickly gain visibility with our turnkey browser plugin
privacy & security
We obsess over privacy and security so that you don't have to
solutions
Fin provides the activity-level insights that companies need to deeply understand and improve processes, technology, and coaching
Plan CX team capacity

Get the real-time visibility you need for accurate workforce capacity planning to evolve your customer operations team and scale as customers grow

Manage remote agents

Get visibility into the roadblocks preventing remote agents from exceeding customer expectations and better empower your team

Manage BPO costs

Rest assured with Fin that you are optimizing Business Process Outsourcing performance and costs with hard data on agent performance and insights to improve

Optimize your tech stack

Better enable agents using powerful data and insights on how applications and hardware impact their work, allowing you to perfect your technology stack and prove ROI

Improve agent coaching

Uplevel coaching outcomes with data-backed insights on how to replicate behaviors proven to enhance the agent and customer journey

Fin for Zendesk

Gain visibility into the holistic journey that agents take, including outside of Zendesk, to make their lives easier