Fin's platform rapidly reveals how agents actually work across SaaS applications to deliver customer experiences, empowering CX leaders to enable more agile customer operations teams that customers love.
Fin gives leaders the confidence to lead their teams to greater productivity and better outcomes. We seamlessly capture data across any SaaS applications to uncover how frontline agents and customer operations teams perform mission-critical workflows and help optimize training, processes, and technology. Fin doesn’t miss a thing, and neither do you.
Identify ways to improve technology and SOP’s for better CX outcomes
Decrease in Average
Handle Time
Keep teams engaged by removing bottlenecks and identifying knowledge gaps
Increase in agent
utilization
Uncover vulnerabilities in processes, drive greater compliance, and create audit trails
Interactions identified with
potential customer data leakage
Fin captures any activity in the browser to paint a complete and accurate picture of workflows across SaaS applications in real time.
Fin continuously reflects the latest best practices and uncovers more granular insights that drive better CX outcomes.
Fin uses a lightweight browser plugin for seamless data capture and provides rapid insights out of the box.
Fin offers out-of-the box process efficiency, agent utilization, process mapping diagrams, and more that are enhanced based on the latest industry best practices.
Installing Fin is as simple as adding a Chrome extension. Fin uses DOM Fingerprinting to collect data from any application, even homegrown tools and apps with no API.
Zoom in on specific activities that influenced workflow execution to understand them in full fidelity using screen and audio recording. Highlight exemplary execution and use video clips to help train team members. Share frontline frustrations with your IT and software engineering teams.
Segment your data by team, application, role, or any other measure that helps you drill down and understand how to help your team work smarter.
You have full access to your Fin data, enabling your data team to correlate Fin’s behavioral insights against other internal data sources. Securely push or pull data from any source using ETL connectors and REST APIs.
We include optional integrations and support for the most popular enterprise identity platforms. We offer native integrations with common CRMs like Zendesk, Salesforce, and Kustomer, unlocking insights without a single line of code.
Our infrastructure, policies, and product are built for organizations with stringent privacy and security requirements. We have active security and fraud detection for high-risk interaction and comply with requirements such as HIPAA.
Fully customize user and data access permissions and document all team activity viewing. Configure sites and resources that should never be recorded and set blacklist/whitelist rules.
Your frontline team can make a note in any application to call attention to a broken tool, highlight an excellent customer interaction, or make a note for their manager to cover later. These annotations along with Fin video to provide context can then be reviewed to improve processes or tools.
Easily set specific triggers to match URL patterns, usage patterns or specific interactions on a page. Receive alerts via email or webhook to integrate Fin with other systems.
Our pricing starts from just $20 per user per month and can be tailored to the needs of your team. With on-demand and reserved seat pricing, there is an option for everyone, regardless of your size of company.
for optional add-on per active user/ month for Screen & Audio recording
