You don't know what you're missing if you can't see it

Our proprietary software reveals meaningful, actionable insights that lead to better tools, coaching, processes, and higher performing, happier teams. That’s good for business.

Work better, every day

Demonstrate improved ROI

Fin exists to help people do their best work – both team leaders and team members. By improving visibility into how work is performed every day, Fin helps leaders identify opportunities for improvement, creating an environment where team members spend their time on the highest impact tasks, using the most efficient methods.

Table showing report of annual estimated savings.

Uncover how work is really done

A lightweight plugin continuously logs a rich action stream as your team carries out every day workflows. By analyzing this data in the cloud, Fin shows you where things are going well, and where you could change workflow definition, training, or tooling.

Data visualisation of a company's workflow

Dive deeper with video and audio

Zoom in on specific activities that influenced workflow execution to understand them in full fidelity using screen and audio recording. Highlight exemplary execution and use video clips to help train team members. Share frontline frustrations with your IT and software engineering teams.

Graphic representation of the Fin dashboard.

Let's get to work, together.

Ability to connect a SaaS app to Fin by connecting Zendesk, Salesforce, Kustomer. Possibility to also integrate another app

Multi-app Insights

Any SaaS application. Any CRM. Even your own.

We offer native integrations with common CRMs like Zendesk, Salesforce, and Kustomer, unlocking insights without a single line of code. Built a homegrown CRM? Not a problem, Fin uses DOM Fingerprinting to collect data from any application, even if there’s no API.

Dynamic App Name

We offer native integrations with common CRMs like Zendesk, Salesforce, and Kustomer, unlocking insights without a single line of code. Built a homegrown CRM? Not a problem, Fin uses DOM Fingerprinting to collect data from any application, even if there’s no API.

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Connect Zendesk
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Connect Salesforce
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Connect Kustomer
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Integrate Your App
Connect a SaaS app to Fin

Multi-app Insights

Any SaaS application. Any CRM. Even your own.

We offer native integrations with common CRMs like Zendesk, Salesforce, and Kustomer, unlocking insights without a single line of code. Built a homegrown CRM? Not a problem, Fin uses DOM Fingerprinting to collect data from any application, even if there’s no API.

Prove ROI with facts, not opinions.

Tagging and Annotations

Your team can make a note in any application to call attention to a broken tool, highlight an excellent customer interaction, or make a note for their manager to cover later. These annotations along with Fin video to provide context can then be reviewed to improve processes or tools.

Annotation feature shows how to add and submit a message
Search functionality with user, case type and case ID

Robust search

Segment your data by team, application, role, or any other measure that helps you drill down and understand how to help your team work smarter.

Scott Moran

" One of our easiest solves ever was discovering that copy/pasting a company logo into email signatures on Zendesk was wasting nearly 20% of team utilization for a client."

Triggers and workflows

Set triggers to match URL patterns, usage patterns or specific interactions on a page.

Receive alerts via email or webhook to integrate Fin with other systems.

Editable workflow with event triggers, conditions, actions and labels

Connect with Your Data

You have full access to your Fin data, enabling your data team to correlate Fin’s behavioral insights against other internal data sources.

Securely push or pull data from any source using ETL connectors and REST APIs.

Access your data from mobile and browsers
Avi Tal

"Fin enables our teams to work more productively, saving us countless hours by surfacing opportunities to improve efficiency across our organization. Fin helps us continuously iterate on our user experience and empower our people as we scale."

Learn about all of our features.

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Easy installation and integration with existing systems.

Installing Fin is as simple as adding a Chrome extension. We include support for the most popular enterprise identity platforms.

Private and Secure

Our infrastructure, policies and product are built for organizations with stringent privacy and security requirements. We have active security and fraud detection for high-risk interaction, as well as we comply with requirements such as HIPAA.

Permissions and Usage

Customize your organizations user and data access permissions as well as documenting all team activity viewing.

Video Redaction

Delete videos with private or sensitive information, or pre-set sites and resources that should never be recorded, or automatically redacted by Blacklist/Whitelist Rules.

Fin vs. Traditional Solutions

Fin
Workforce Management Software
Manual Shadowing and QA
Data collection

Automatic

Semi-Automatic

Manual

Accuracy of Insights

Exact

Accurate

Directional

Depth of Insights

Flexible Segmentation

Limited Segmentation

Limited Segmentation

Speed of Insights

Immediate and Continuous

Immediate and Continuous

Delayed and One-Off

Ease of Deployment

Quick and Easy

Difficult and Time Intensive

Difficult and Time Intensive

Operational Overhead

Low

Medium

High

Accuracy of Internal Benchmarking

Based on Top Performers

Based on Team Assumptions

Based on Team Assumptions

Access to External Benchmarking

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Quantitative and Qualitative Insight

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Clear ROI Measurement

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