Paint a complete and unbiased picture of workflows and productivity by capturing all browser activity across applications.
Uncover the latest best practices and insights based on activity-level data capture and analysis.
Gain instant visibility with a browser plugin designed for effortless rollout and secure data capture.
Decrease in average handle time
Increase in agent utilization
Interactions identified with potential data leakage
Capture all URLs visited and time spent on each page
Optionally collect specific actions you care about, whether a button click, macro selected, or more.
Import critical context directly from your main systems to guide future analysis.
Data across your team is aggregated and contextualized
Get the real-time visibility you need for accurate workforce capacity planning to evolve your customer operations team and scale as customers grow
Get visibility into the roadblocks preventing remote agents from exceeding customer expectations and better empower your team
Rest assured with Fin that you are optimizing Business Process Outsourcing performance and costs with hard data on agent performance and insights to improve
Better enable agents using powerful data and insights on how applications and hardware impact their work, allowing you to perfect your technology stack and prove ROI
Uplevel coaching outcomes with data-backed insights on how to replicate behaviors proven to enhance the agent and customer journey
Gain visibility into the holistic journey that agents take, including outside of Zendesk, to make their lives easier