Fin's platform rapidly reveals how agents actually work across SaaS applications to deliver customer experiences, empowering CX leaders to enable more agile customer operations teams that customers love.
Fin gives leaders the confidence to lead their teams to greater productivity and better outcomes. We seamlessly capture data across any SaaS applications to uncover how frontline agents and customer operations teams perform mission-critical workflows and help optimize training, processes, and technology. Fin doesn’t miss a thing, and neither do you.
Decrease in Average
Increase in agent
Interactions identified with
potential customer data leakage
for optional add-on per active user/ month for Screen & Audio recording
Director, Technology & Analytics, Coinbase
Head of Support and Onboarding @ Opentable