Our Pricing

Don’t choose between agility and scale: On-Demand Seats make elastic staffing easy. Reserved Seats lock in value as you grow.

On-Demand Seat pricing

The core of Fin’s platform. Includes all standard features related to case session analysis.

$

20

per user /month

+ $10

for optional screen & audio recording with 14-day cloud storage

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When calculating seats for billing, we only count active users who connected to the service during the month. Administrative users (those who only need to review reports and don’t provide any analytics data) are included for free.

Reserved seat pricing

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By forecasting usage, you can lock in savings with Reserved Seats. The more seats you reserve, the bigger the savings. Reserved seats can be used by anyone in your organization, so it doesn’t matter if specific user identities change from month to month.

Any active users above your Reserved Seat threshold will be counted as On-Demand Seats. Teams with predictable seasonality can add Reserved Seats for specific months of the year.

Tiers of Support

Support plans

Basic

Access to support engineers via email.

FREE

Bronze

Guaranteed email response time of 1 hour.

$1,000

/month

Silver

Guaranteed email response time of 1 hour.

$5,000

/month

Business hours phone support in your elected US time zone.

Gold

Guaranteed email response time of 1 hour.

$10,000

/month

24 x 7 phone support.

A named technical support engineer who’s been trained on the specifics of your solution.

Optional: bring your own Amazon S3 bucket for audio and video recording storage.

Gold

$ 10,000

/month

Guaranteed email response time of 1 hour.

24 x 7 phone support.

A named technical support engineer who’s been trained on the specifics of your solution.

Optional: bring your own Amazon S3 bucket for audio and video recording storage.

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Business Intelligence consulting

Our efficiency experts want to help interpret your data. We’re available as needed, or as an ongoing member of your project.

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Opportunities Consultation

$ 1,000

/consultation

Our BI team will generate and present a multi-page Opportunities Report to highlight optimization insights for your team.

BI Co-Pilot

$ 2,500

/month

A BI consultant will work with you monthly to interpret your Fin data and track your progress.

Opportunities Consultation

Guaranteed email response time of 1 hour.

$1,000

/consultation

Our BI team will generate and present a multi-page Opportunities Report to highlight optimization insights for your team.

BI Co-Pilot

Guaranteed email response time of 1 hour.

$2,500

/month

A BI consultant will work with you monthly to interpret your Fin data and track your progress.

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Integration services

Our professional services engineers are here to help extract insights from your enterprise applications.

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Initial setup and validation

Free

with a seat license agreement

$ 2,500

(base fee) + time and materials

We’ll set up Fin to interpret your team’s work data and deliver productivity reports via Fin’s Admin console. We’ll configure up to three supported CRMs, or one custom in-house application. We’ll also help configure a supported identity management system or equip your team with Fin credentials.

Custom integration, date extraction and reporting

$ 180

/engineering hour

Additional integration work outside the Initial Setup

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The following applications require no hourly integration services: Zendesk, Salesforce, Kustomer, Azure, Okta, OneLogin.

Initial setup and validation

Free with a seat license agreement

$2,500

(base fee) +
time and
materials

We’ll set up Fin to interpret your team’s work data and deliver productivity reports via Fin’s Admin console. We’ll configure up to three supported CRMs, or one custom in-house application. We’ll also help configure a supported identity management system or equip your team with Fin credentials.

Custom integration, date extraction and reporting

$180/

engineering
hour

Additional integration work outside the Initial Setup

View Details

The following applications require no hourly integration services: Zendesk, Salesforce, Kustomer, Azure, Okta, OneLogin.