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Chrome browser extension
Team activity dashboards
Standard True Utilization dashboards
Standard True Handle Time dashboards
Standard solutions dashboards
URL pattern extractions
1 integration for data enrichment
90 day data retention
Train the trainer onboarding sessions
Chrome browser extension
Team activity dashboards
Standard True Utilization dashboards
Standard True Handle Time dashboards
Standard solutions dashboards
URL pattern extractions
1 integration for data enrichment
90 day data retention
Train the trainer onboarding sessions
High-resolution screen recording
Audio recording for customer calls
14 day video & audio retention
The core of Fin’s platform. Includes all standard features related to case session analysis.
Chrome browser extension
Team activity dashboards
Standard True Utilization dashboards
Standard True Handle Time dashboards
Standard solutions dashboards
URL pattern extractions
1 integration for data enrichment
90 day data retention
Train the trainer onboarding sessions
High-resolution screen recording
Audio recording for customer calls
14 day video & audio retention
Ongoing data pipeline export to your own data lake
Advanced URL pattern extractions
Custom page interaction events
Custom page content extractions
Additional integrations for data enrichment
Premium support plans
Business intelligence consulting
Custom data, video, and audio retention periods