Introducing Fin’s WFH Performance Optimization Tools Fin Analytics
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Introducing Fin’s WFH Performance Optimization Tools


In response to COVID-19, Fin Analytics launched a suite of WFH optimization tools to help leaders understand and improve the performance of their remote teams.


Organizations globally are scrambling to adapt to remote work but most still don’t have a sustainable system for understanding and improving remote performance. As leaders look to optimize in this new environment, process analytics are crucial for uncovering trends and identifying how best to prioritize team efforts.

In response to COVID-19, Fin launched a suite of WFH management tools to help CX and Ops leaders optimize remote team performance and monitor things like security, compliance, system speeds, and network bandwidths.

With these new product features, teams can more seamlessly adapt to this ‘new normal’ without any unnecessary disruptions to their people, process, and tools:

Real-time Process and Utilization Analytics. See where your remote team’s time and effort is going by ticket type, and make real-time decisions about how to change process and training to optimize capacity.

System Speed and Network Performance Monitoring. Get insight into which team members are experiencing slow connection speeds, and which suppliers or ISPs are not delivering on promised bandwidth and SLAs.

Cloud-Based Coaching and Targeted QA tools. Fin’s QA prioritization surfaces remote performance outliers, so teams can QA video sessions that present the highest leverage opportunities and debug the root cause of issues.

Turnkey Remote Security and Fraud Detection. Automatically flag process anomalies or suspicious team behavior so leaders can review the full desktop video and call audio of high-risk interactions to ensure security and compliance.

In-Context and Frictionless Feedback Engine. Live work annotations give team members the ability to send feedback, questions, and bug reports across your organization without disrupting their current workflows.

Here is a more detailed overview of our remote performance management tools with sample insights and analytics: Fin’s WFH Product Overview


GET STARTED WITH FIN ANALYTICS

Fin Analytics gives your team ‘full funnel’ insights into your team’s work. Continuous live video and action logging you get the insights you need to provide better coaching and training, and the analytics you need to know where to focus process and engineering resources

We are happy to share with you industry specific case studies, and give you a custom walkthrough of the tool, or you can review our