Build a Content Library for Training with Shareable Clips Fin Analytics
header_image

Build a Content Library for Training with Shareable Clips


We just launched a new feature on Fin Analytics that allows you to create and share video clips recorded with our Chrome plugin. Video clips are a great way to share training tutorials, document how processes and tools work, or share tips and shortcuts for common workflows.


We just launched a new feature on Fin Analytics that allows you to create and share video clips recorded with our Chrome plugin. Video clips are a great way to share training tutorials, document how processes and tools work, or share tips and shortcuts for common workflows.

Creating Video Clips

Making new Clips begins with the video timeline of one of the users on your team. Suppose you are performing a spot review and notice that the agent working on a case did a great job and you want to share their work with your team.

Click the Make Clip button on the bottom of the video player.

This will open the tool for creating a new clip where you can set the Clip begin and end time, set a title and description, who can see your clip (anyone with the link or anyone on your team with the link), and whether or not the clip will be added to your library.

When you save the clip, we’ll create a segment of the user’s timeline with the time range you specified and give you a link to share.

The Clips Library

The Clips Library is your team’s repository of shared Clips members have created. It’s a great place to build up training materials like:

  • The latest best practices for using internal tools
  • Instructions for using new or updated interfaces
  • Shortcuts that save time and help agents close cases more quickly
  • Highlights of your team’s best moments discovered in spot reviews

Here is a clip I made and shared publicly as an example: How to Make a Shareable Clip with Fin Analytics.

Try creating some clips today and let us know what you think!


GET STARTED WITH FIN ANALYTICS

Fin Analytics gives your team ‘full funnel’ insights into your team’s work. Continuous live video and action logging you get the insights you need to provide better coaching and training, and the analytics you need to know where to focus process and engineering resources

We are happy to share with you industry specific case studies, and give you a custom walkthrough of the tool, or you can review our