AAI 2019 Conference Fin Analytics

AAI 2019 Conference


In October 2019, Fin, along with The Information and Slow Ventures, hosted the second annual AAI (Artificial Artificial Intelligence) Conference to provide a lens on hybrid human+computer systems and explore the potential these systems have to drive efficiency within an organization. Over the course of an afternoon, we held a series of panel discussions with forward-thinking industry experts and entrepreneurs who are developing and using this technology today, and looked forward to the possibilities these technologies hold for the future. We're excited to share with you the recorded sessions!


In October 2019, Fin, along with The Information and Slow Ventures, hosted the second annual AAI (Artificial Artificial Intelligence) Conference.

The goal was to provide a lens on hybrid human+computer systems and explore the potential these systems have to drive efficiency within an organization.

Over the course of an afternoon, we held a series of panel discussions with forward-thinking industry experts and entrepreneurs who are developing and using this technology today, and looked forward to the possibilities these technologies hold for the future.

We’re excited to share with you the recorded sessions!

Opening Remarks: AAI Year In Review

A retrospective on what has changed in the last 12 months since our last gathering. What were some of the most impactful AAI innovations and how has the overall landscape evolved?

Speaker: Sam Lessin (Slow Ventures & Fin)

The State of Knowledge Labor

When and how can leaders determine whether to build labor in house, with BPOs, or through a cloud infrastructure? We discuss how the business process outsourcing industry is evolving and where it will go from here.

Panelists: Scott Moran (Go2Impact), Troy Astorino (Picnic Health)

Moderated By: Sam Lessin (Slow Ventures & Fin)

The State of Operations Tools

An evaluation of CRMs, Salesforce Service cloud, Airtable, Zapier, and more. What types of tools are needed, finally good enough to use, and over-hyped for setting up AAI systems?

Panelists: Gerald Hastie (Masterclass), Mila Krivoruchko (Zoom), Peter Kuykendell (Mercari)

Moderated By: Joanne Chen (Foundation Capital)

RPA and Automation

Robotic Process Automation is one area of AI that has proven real traction and product market fit, growing into a multi-billion dollar industry over the last ten years. RPA today is an oligopoly but how has the success of UIPath and Blue Prism opened doors and changed the public’s perspective towards tools for automation?

Panelists: Niladri Panigrahi (V2Solutoins), Sagi Eliyahu (Tonkean)

Moderated By: Sam Lessin (Slow Ventures & Fin)

Next Generation End-User Services

Bots, chat services, and conversational commerce have fundamentally shifted the way people interact with brands and customer service teams. What is the hype cycle around these technologies and what kinds of next generation services are on the horizon?

Panelists: Allen Lee (Symantec), Bethanie Maples (Stanford Human-Centered AI), Phil Gray (Interactions Corporation)

Moderated By: Sam Lessin (Slow Ventures & Fin)

The Startup Path to the Future vs. Enterprise Modernization

The pros and cons as big companies try to modernize vs. new companies spring up. Is it easier to build AAI from scratch or incorporate it into existing systems?

Panelists: Amrish Singh (Metromile), Genevieve Wolff Jurvetson (Fetcher), Russ Heddleston (DocSend)

Moderated By: Jessica Lessin (The Information)

Measurement and Optimization Strategies

The future of operational quality and efficiency in AAI will be supported by continuous process measurement and big data. Given the complexity of measuring hybrid human + machine systems, what are the different strategies for optimizing AAI, what has worked, and what hasn’t?

Panelists: Alex Nucci (Blanket), Sami Ghoche (Forethought)

Moderated By: Sam Lessin (Slow Ventures & Fin)

Fireside Chat: Amar Kendale & Jessica Lessin

Amar Kendale (Livongo), Jessica Lessin (The Information)

QA strategies & debugging people, process, and tools in AAI systems

Computers and code are much easier to debug than people. How can companies use data and analytics to mitigate both human and computer errors.

Panelists: Alex Modon (Omni Labs), Alec DeFilippo (Fin), Lily Chen (Picnic Health)

Moderated By: Andrew Kortina (Fin)


Hope you enjoy the sessions, and let us know if you want to come to the next one.


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