We believe everyone benefits from support. Our mission is to provide efficient and high quality assistance that gives people the freedom to focus on what is most important.
In the future you will have a companion that is tapped into your stream of consciousness. It will help you remember everything. It will help you search your memory and the collective knowledge of everyone to help you find better answers. It will help you get things done. Fin uses a combination of computer and human intelligence to deliver the beginning of that future now.
Here's a video showing some examples of how people use Fin:
As an operations agent, you will use powerful tools and technology to deliver a high quality experience to our users.
Our customers rely on Fin to help them with nearly any kind of task, so they can focus on what is most important to them. They interact with Fin as if it were the most intelligent and capable human assistant or chief of staff, available 24 x 7 and able to work on many different requests at once.
To create this futuristic experience, as an operations agent you must be highly resourceful, able to efficiently complete information work, and care deeply about customer service.
But you must also work together with the rest of the operations team to encode all of your knowledge about each customer, the world, and the work you are doing in our knowledge system.
This knowledge system makes our team superhuman, giving you a 'shared memory,' allowing you to know everything ever learned by anyone on your team. 'Shared memory' helps create a seamless and consistent experience for our customers, who expect Fin to know everything about them. And, our knowledge system also gives you leverage to be far more efficient than an unassisted human through powerful tools for automation and quality assurance.
Your job is as much the curation and programming of this knowledge system as it is directly helping customers live better lives.
What you'll do
- 'Be Fin.' Speak to customers as Fin (through our app, email, text, and phone)
- Help customers with the work they request efficiently and at high quality
- Curate Fin's knowledge graph, the 'shared memory' of the operations team
- Program known or repetitive workflows into our internal tools, using knowledge of people and process to automate any work that can be automated
- Stay on top of new Fin policies, procedures, and features that affect our users
- Troubleshoot internal and external issues related to product or processes
- Help identify ways to make our processes more efficient
What you'll need
- Outstanding communication skills with ability to interact and connect with many types of personalities
- Comfort with learning and adapting to new technology
- Ability to creatively use the Internet to find answers, quickly and efficiently problem solve and troubleshoot
- Flexible schedule and ability to work rotating shifts (including nights and weekends)
- Resourcefulness and the ability to operate independently with minimal oversight
- Combination of customer service and/or sales experience a plus
- A voracious appetite for life, curiosity about the world, and love of learning
- Medical, dental, & vision benefits
- Paid vacation days & opportunities for performance bonuses
- Healthy office culture
- Yoga / gym stipend
- Good vibes