Measurable insights for more productive CX & operations teams.

Agent
True Utilization
Average Handle Time (Mins)
# of SaaS Tools Used
Compliance Risks
Jason
62.3%
10.04
15
2
Liz
62.3%
62.3%
62.3%
62.3%
Jaclyn
62.3%
62.3%
62.3%
62.3%
Teams average interaction per page
3.3
10% better than the travel industry average of 3.6
Annual Est. Savings
$198k
trusted by
Work insights platform

Uncover powerful insights to improve your team’s productivity

Fin rapidly reveals how agents actually work across SaaS applications to deliver customer experiences, empowering CX leaders to enable more agile teams that customers love.

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Comprehensive Visibility

Captures any activity happening in the browser to paint a complete and accurate picture of workflows across applications.

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Table showing report of annual estimated savings.

Deeper Insights

See the latest best practices and uncover more granular insights that drive better CX outcomes.

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Turnkey Solution

A lightweight browser plugin for seamless data capture, providing insights right out of the box.

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Table showing report of annual estimated savings.

Comprehensive Visibility

Captures any activity happening in the browser to paint a complete and accurate picture of workflows across applications.

Learn More       

Deeper Insights

See the latest best practices and uncover more granular insights that drive better CX outcomes.

Learn More       

Turnkey Solution

A lightweight browser plugin for seamless data capture, providing insights right out of the box.

Learn More       
meet our customers

Companies achieve better outcomes with Fin

Meet Our Customers        

We looked to understand productivity and maintain the high level of security that customers expect. Fin has provided critical insights into how we can enable a remote team during a period of rapid growth. We’ve since deployed Fin more broadly across our CX workforce.

Will Zhou

Director, Technology & Analytics, Coinbase

meet our customers

Companies achieve better outcomes with Fin

We looked to understand productivity and maintain the high level of security that customers expect. Fin has provided critical insights into how we can enable a remote team during a period of rapid growth. We’ve since deployed Fin more broadly across our CX workforce.

Will Zhou

Director, Technology & Analytics, Coinbase

Demonstrate ROI

25%

Decrease in average handle time

15%

Identified with potential data leakage

25%

Increase in agent utilization

We improve training, workflows, and technology for CX teams.

Fin process flow diagram

Design better agent workflows

Don’t hire more staff or invest in more software until you fully understand how your team allocates time. Trace tasks as they move through different business applications. Optimize the steps in every process based on hard data.

Replicate your top talent

Employee churn is expensive and demoralizing. Identify top talent and reward them. Teach others to perform tasks using the exact methods of top performing specialists.

Sales opportunities

Eliminate technology bottlenecks

Fin automatically identifies and quantifies bad user interfaces, sloppy system configurations, and slow networks that prevent your team from outperforming.

Fin empowers your frontline team to tag software issues while they work, establishing a direct line of feedback to IT and engineering.

Page load speed per person table

Hold outsourcers accountable

If you work with business process outsourcers – BPOs - you know how hard it is to compare the price/performance of different outsource partners.  With Fin, you get hard data on agent performance and quality, using a common standard of measurement. Perfect to support vendor conversations and negotiations.

Top opportunity area savings and trends per client comparison

We obsess over privacy & security so that you don't have to

HIPAA
GDPR
ISO 27701 & 27001
SOC 2

Better with Fin.
See what's possible when productivity insights are applied to operations work