The Fin Glossary
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Average Handling Time / AHT
Active Time
Average Handling Time / AHT
Case-Active Time
Average Handling Time / AHT
Case-Core-Active Time
Average Handling Time / AHT
Handle Time Capacity Available
Average Handling Time / AHT
Handle Time Opportunity
Average Handling Time / AHT
Page Full Content Load Time
Average Handling Time / AHT
Page Load Time
Average Handling Time / AHT
True Handle Time
Average Handling Time / AHT
What is AHT
Benchmarks Terms
Benchmarks
Benchmarks Terms
Benchmarks for AHT
Benchmarks Terms
Benchmarks for Productivity
Benchmarks Terms
External Benchmarks
Benchmarks Terms
Internal Benchmarks
Fin User Terms
CRM
Fin User Terms
Case Segment
Fin User Terms
Case Session
Fin User Terms
Consumption
Fin User Terms
Distraction
Fin User Terms
File Viewing
Fin User Terms
Internet Search
Fin User Terms
LMS / Assistive
Fin User Terms
Note Taking
Fin User Terms
Observed Time
Fin User Terms
Outlier
Fin User Terms
Page Host
Fin User Terms
Percentiles
Fin User Terms
Production
Fin User Terms
Shift Time
Fin User Terms
True Utilization
General
BIA
General
BPO
General
CJA
General
Cost Structure
General
DLS
General
DSL
General
Database Activity Monitoring
General
Descriptive Analytics
General
Digitalization
General
Employee Relations
General
FP&A
General
Hyperautomation
General
IT Services
General
Integrated Risk Management
General
Job Shadowing
General
Nudge
General
ONA
General
Predictive Modeling
General
Prescriptive Analytics
General
ROI
General
SIEM
General
SLA
General
SaaS
General
Soar Security
General
Talent Management
Monitoring and Tracking Terms
Attendance Tracking
Monitoring and Tracking Terms
Employee Monitoring
Monitoring and Tracking Terms
Employee Monitoring Ethics
Monitoring and Tracking Terms
Employee Monitoring Laws
Monitoring and Tracking Terms
Employee Monitoring Software
Monitoring and Tracking Terms
Employee Monitoring Software
Monitoring and Tracking Terms
Employee tracking software
Monitoring and Tracking Terms
Types of Employee Monitoring
Monitoring and Tracking Terms
Workforce Activity Monitoring
Operations
Operational Efficiency
Operations
Operational Resilience
Process Mining Terms
Data Mining
Process Mining Terms
Process Mining
Productivity Terms
Productivity Analytics
Productivity Terms
Productivity Management