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Fin is a Work
Insights Platform

Fin improves CX outcomes by helping companies deeply understand the agent journey, providing measurable insights that lead to more productive and empowered customer operations teams.

Demonstrate ROI

25%

Decrease in average handle time

15%

Interactions identified with potential data leakage

16%

Increase in agent utilization

Improve resource management with CX capacity planning insights

Get the real-time visibility you need for accurate workforce capacity planning to evolve your customer operations team and scale as customers grow

Optimize Your CX and Customer Operations Technology Stack

Better enable agents using powerful data and insights on how applications and hardware impact their work, allowing you to perfect your technology stack and prove ROI

Manage BPO costs using performance data and benchmarks

Rest assured with Fin that you are optimizing Business Process Outsourcing performance and costs with hard data on agent performance and insights to improve

Featured Resources

How Airbnb Handled Customer Operations Amidst Rapid Change

Fin’s new Experiments Product Enables CX teams to Confidently Deliver Business Process Changes

The Customer Operations Benchmark Report

Turnkey BPO cost and performance management tool

See what's possible when productivity insights are applied to operations work

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