FAQ Fin Analytics
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FAQ

Getting Support

Send any questions or feedback to support@fin.com

Creating an Organization

If you are an administrator, manager, or exec and need to setup a new organization, visit www.fin.com/learn-more/ and enter your work email address in the form.

Someone from our team will reach out to setup a demo call.

Creating Agent Accounts

You can create agent accounts via the Fin Analytics dashboard https://analytics.fin.com/team and clicking “Add Teammates” or by configuring SSO through One Login or Okta https://analytics.fin.com/api/sso.

Installing the Chrome Extension

Once agents login to https://analytics.fin.com, they will receive a link to login and install the Chrome Extension.

The extension can also be downloaded here:

Once the extension is installed, it will prompt to record the screen:

★ NOTE: If you have multiple displays, you must enable recording for each display. So, in the case pictured here, you would have to enable both for Screen 1 and Screen 2.

Pausing Recording

Once you have the extension installed and working, you’ll see this button next to your Chrome address bar:

Click the Fin Anatlytics button (pictured above) to open the extension controls. You can pause the extension and add annotations from here.

Troubleshooting the Chrome Extension

To uninstall / reinstall the extension, visit: chrome://extensions/ in your Chrome address bar.

Flip the switch in the bottom right to temporarily disable the extension (you probably only want to do this instead of pausing the extension if you are experiencing a blocking error):

You can also Remove the extension from this page.

Troubleshooting: Extension is ‘blocked by the administrator’

If you use Google to manage which extensions your team can install, your team may get this error when trying to install:

To whitelist the Fin Analytics Extension, in your GSuite admin console goto:

Device Management > Chrome > User Settings.

You will probably see Block all apps and extensions except the ones I allow if your team is getting this error.

Next to Allowed Apps and Extensions, click Manage.

Select Chrome Web Store.

Paste this id in the search box:

chngigcbphacmfeinnmlbgnollbdemdm

Select Add, then Save.

NB: in addition to clicking the Save button in this dialog, you also need to click the Save button that appears at the bottom of the settings page, after this dialog dismisses.

Automatically Install Chrome Extension for Your Entire Team

To automatically install the Fin Analytics Extension, in your GSuite admin console goto:

Device Management > Chrome > User Settings.

Next to Force-installed Apps and Extensions, click Manage force-installed apps.

Select Chrome Web Store.

Paste this id in the search box:

chngigcbphacmfeinnmlbgnollbdemdm

Select Add, then Save.

NB: in addition to clicking the Save button in this dialog, you also need to click the Save button that appears at the bottom of the settings page, after this dialog dismisses.

Check CPU / Memory Usage for the Extension

If you want to see or debug the resource usage for the Chrome Extension, in the menu on the top right of the Chrome toolbar, goto More Tools > Task Manager.

This will open a Task Manager window where you can see the CPU and Memory usage for each extension. Scroll down to Extension: Fin Analytics to view the usage for the Fin Extension.


GET STARTED WITH FIN ANALYTICS

Fin Analytics gives your team ‘full funnel’ insights into your team’s work. Continuous live video and action logging you get the insights you need to provide better coaching and training, and the analytics you need to know where to focus process and engineering resources

We are happy to share with you industry specific case studies, and give you a custom walkthrough of the tool, or you can review our