FAQ Fin Analytics
Learn how companies are using Fin to better manage remote teams. Learn more.

FAQ

If you are an IT admin or team lead and need help, please email support@fin.com.

This page has help and FAQs for users of the Fin Analytics Chrome Extension:

Install the Chrome Extension

The first time you login to analytics.fin.com, you will receive an email with a link to login and install the Chrome Extension.

If you are part of a Fin Analytics Trial and your organization DOES NOT have an Enterprise Build of the extension, you can get the trial version of the extension here:

Once the extension is installed, it will prompt to record the screen:

  • NOTE: If you have multiple displays, you MUST enable recording for EACH display. So, in the case pictured here, you would have to enable both for Screen 1 and Screen 2.
  • NOTE: If you repeatedly see a screen lik this, make sure you click on the preview of Screen 1 or Screen 2 BEFORE you click Share.

Once you have the extension installed and working, you’ll see this button next to your Chrome address bar:

Snooze (Pause) Recording

Click the Fin Analytics Button (pictured above) to open the extension controls. You can Snooze the extension and Add Annotations from here. (NOTE: Your organization might not have some of these controls enabled.)

Extension Status

The extension button will change colors depending on it’s status / health.

Green + (OK)

Once you login and enable the extension, if everything is working OK, you will see a Green ”+”.

Red x (Error)

When your extension is in one of the following stats, you will see a Red “x”.

  • Networking Errors
  • Recording Prompt Not Enabled

To resolve:

  • Check your internet connection
  • Make sure you Enable Recording for each connected display

Orange x (Partial Error)

When your extension is in one of the following stats, you will see an Orange “x”.

  • You have enabled recording on one of you monitors, but have not enabled it for ALL monitors

To resolve:

  • Make sure you Enable Recording for each connected display

Orange 0 (Redacting)

Your organization may have Fin setup for only certain tools. If you are browsing a site that is NOT enabled with Fin, you may see an Orange “0” which means that the Fin extension is “redacting” - not sending any recording data.

Orange Zzz (Snoozing)

If your organization has enabled the “Snooze” option, when you open the extension controls by clicking the Fin button, you can pause recording by toggling the On / Off switch in the pop-out menu. When you are snoozing, the extension is not recording data, and you will see an Orange “Zzz”.

Uninstall or Reinstall Extension

To uninstall / reinstall the extension, visit: chrome://extensions/ in your Chrome address bar.

Flip the switch in the bottom right to temporarily disable the extension (you probably only want to do this instead of pausing the extension if you are experiencing a blocking error):

You can also Remove the extension from this page.

Extension is ‘blocked by the administrator’

If you use Google to manage which extensions your team can install, your team may get this error when trying to install:

To whitelist the Fin Analytics Extension, in your GSuite admin console goto:

Device Management > Chrome > User Settings.

You will probably see Block all apps and extensions except the ones I allow if your team is getting this error.

Next to Allowed Apps and Extensions, click Manage.

Select Chrome Web Store.

Paste this id in the search box:

chngigcbphacmfeinnmlbgnollbdemdm

Select Add, then Save.

NB: in addition to clicking the Save button in this dialog, you also need to click the Save button that appears at the bottom of the settings page, after this dialog dismisses.

Check CPU / Memory Usage for the Extension

If you want to see or debug the resource usage for the Chrome Extension, in the menu on the top right of the Chrome toolbar, goto More Tools > Task Manager.

This will open a Task Manager window where you can see the CPU and Memory usage for each extension. Scroll down to Extension: Fin Analytics to view the usage for the Fin Extension.


GET STARTED WITH FIN ANALYTICS

Fin Analytics gives your team ‘full funnel’ insights into your team’s work. Continuous live video and action logging you get the insights you need to provide better coaching and training, and the analytics you need to know where to focus process and engineering resources

We are happy to share with you industry specific case studies, and give you a custom walkthrough of the tool, or you can review our