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Managing remote customer support agents in a post-pandemic world

For some organizations, remote work has yielded major benefits and efficiency improvements. For other firms, remote work has hurt efficiency and increased data security and compliance risks. Is remote work a benefit or a drag on your company's CX and customer operations teams? The answer is in the data.

The Managing Remote Customer Support Agents ebook

Fin helps CX and operations leaders continuously improve workflows for better team productivity and outcomes.

  • How does the shift to remote work raise the significance of mapping workflows?

  • How do remote work handle time and utilization differ across industries?

  • What are the five key metrics to measure remote work efficiency?

  • What are the ways to improve remote work performance?

  • Remote work as an engagement opportunity, utilizing data-based insights to improve remote work management, pro tips, and more.