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Managing remote customer support agents in a post-pandemic world

For some organizations, remote work has yielded major benefits and efficiency improvements. For other firms, remote work has hurt efficiency and increased data security and compliance risks. Is remote work a benefit or a drag on your company's CX and customer operations teams? The answer is in the data.

What You Will Learn

Fin helps CX and operations leaders continuously improve workflows for better team productivity and outcomes.

Customer operations leaders striving for organizational efficiency face some other major challenges. For example, managers continue to have a hard time accurately identifying exactly how much business process outsourcing (BPO) capacity they need to provide superior service. The capacity planning models that organizations use presume a standard level of productivity.

The good news is that greater efficiency is now within reach for customer operations teams. Fin’s Work Insights Platform captures the data and provides insights that organizations can use to inform five effective strategies to improve operational efficiency in 2022 and beyond. Download your ebook to learn more!