"We looked to understand productivity and maintain the high level of security that customers expect. Fin has provided critical insights into how we can enable a remote team during a period of rapid growth. We’ve since deployed Fin more broadly across our CX workforce."
"Fin helps us identify technology and process barriers outside of our team’s control and celebrate their successes that may have gone unnoticed. This not only helped to improve productivity but also build a better and more streamlined experience for employees.”
“We are definitely seeing improvements in efficiency and compliance since implementing Fin. Fin enables us to measure agent productivity and understand their processes at a much larger scale.”
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