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Why Fin?
Process Improvement
Granular and rich data capture, down to user interactions and the specific customer context that drive better CX outcomes.
No integration needed
Fin uses a lightweight browser plugin for seamless data capture and provides insights right out of the box.
Cross-application visibility
No development or maintenance resources needed for insights that show you actual time spent end-to-end on specific cases or tickets, including distractions and time outside of expected applications
Improve Standard Operating Procedures
Optimize team workflows and improve coaching, enabling CX and operations teams to achieve more with less.