Fin Blog // Recent Posts Fin Analytics

Fin Blog // Recent Posts


Get the Rest of Your Org on the ‘Front Lines’ with Your CX Agents

Agent Metrics Overload: Scorecards, Focus Sprints, and All-Stars

Build a Content Library for Training with Shareable Clips

Search Your Team’s Activity by Case Id, App Name, URL Pattern, and More

Driving Success Metrics with an Operations Flywheel

v2 of the Fin Analytics API

Creating Metrics for Diverse Workstreams

CX and Ops Teams Need Full Funnel Metrics

Automation and Data Labeling with Workflows

How Fin Analytics Makes Life Easier for Operations Managers

Why You Need to Invest in Analytics Before You Invest in RPA

AAI 2018 Conference

Talking Fin Analytics with Harry Stebbings

Send Your Fin Analytics Data to Slack (or anywhere) with Webhooks

Fin Analytics Product Updates for the New Year

Fin’s Plan for 2019

Measuring Work-Mixture Changes using Jensen Shannon Divergence

2018 Fin Annual Letter

Identifying Feature Launch Dates Using Gini Impurity

Fin has gotten dramatically higher quality and lower cost over the past few months

Finding the Right Person for the Job: Matching Requests of Different Types to Workers with Different Skills

Improving Operations Quality through Measurement and Performance Management

Engineering: Type Variance and Interfaces in Flow.js

Intelligent Work Routing, Dedicated Account Managers, and New Feedback Channels

Migrations and Long Transactions in Postgres

Contracts and Value objects in Ruby

Building Hybrid Intelligence Systems - 2017 Fin Annual Letter

Autoscaling Jenkins on EC2

Everything I Have Learned about Making Engineering Performance Reviews Efficient, Effective, and Fun

Navigating the Google Suite Directory API

Async Action Helpers in Redux

How to Build a Robust Scheduled Task (Cron) Service in AWS Using Cloudwatch, Lambda, DynamoDB and ECS

From Heroku to AWS ECS

Managing database access with ActiveRecord

AI and AAI

On Bots, Conversation Apps, and Fin

From Reflux to Redux

Introducing Fin