Organizations globally are scrambling to adapt to remote work but most still don’t have a sustainable system for understanding and improving remote performance. As leaders look to optimize in this new environment, process analytics is crucial for uncovering trends and identifying how best to prioritize team efforts.
Fin's remote work management tools can help CX and Ops leaders optimize remote team performance and monitor things like security, compliance, system speeds, and network bandwidths.
With Fin's remote work management tools, teams can more seamlessly adapt to this ‘new normal’ without any unnecessary disruptions to their people, process, and tools:
Real-time Process and Utilization Analytics. See where your remote team’s time and effort is going by ticket type, and make real-time decisions about how to change process and training to optimize capacity.
System Speed and Network Performance Monitoring. Get insight into which team members are experiencing slow connection speeds, and which suppliers or ISPs are not delivering on promised bandwidth and SLAs.
Cloud-Based Coaching and Targeted QA tools. Fin’s QA prioritization surfaces remote performance outliers, so teams can QA video sessions that present the highest leverage opportunities and debug the root cause of issues.
Turnkey Remote Security and Fraud Detection. Automatically flag process anomalies or suspicious team behavior so leaders can review the full desktop video and call audio of high-risk interactions to ensure security and compliance.
In-Context and Frictionless Feedback Engine. Live work annotations give team members the ability to send feedback, questions, and bug reports across your organization without disrupting their current workflows.
Feel free to book your demo for more information.