[Webinar] Based on tens of millions of hours of productivity and process data, Fin shares industry-first insights into how to improve processes and technology to unlock more productive customer operations teams. Register here to join us on December 2nd at 1:30 pm EST.
Customers increasingly expect seamless yet customized experiences, while at the same time, CX and customer operations teams are working in more locations and across more applications than ever before. However, most companies don’t have the kind of sophisticated, data-driven software they need to adapt. This webinar provides industry-first insights into how to improve CX team workflows, based on tens of millions of hours of real-time data recorded by Fin’s Work Insights Platform. Fin will go over the latest process insights and best practices to increase the productivity of customer experience and operations teams.
Fin helps organizations understand how their CX and customer operations teams work. To get the most out of their teams, organizations should understand how they stack up against key metrics, such as the number of hours the average agent spends working tickets versus on activities that don’t contribute to the customer experience, how many applications the most efficient agents use to close tickets, or how many unique interactions it takes to handle typical and complex customer requests. This session goes over data-driven best practices on which KPIs organizations need to manage and why to improve customer operations for better CX outcomes, using Fin’s granular data and proprietary insights to reveal best practices to coach customer operations teams and optimize processes and technology.
Join Fin CEO Evan Cummack and head of customer solutions Alec DeFilippo as they share insights on how to increase the effectiveness of CX and customer operations teams.
Register here to join us on December 2nd at 1:30 pm EST to uncover the latest process insights on ways to improve agent training, processes and technology for more productive CX and operations teams that deliver better outcomes.