How SoFi can improve customer & team outcomes while saving $5.8 million

Today, SoFi has a significant opportunity to improve customer outcomes, including handle times and first call resolutions, while improving the engagement and productivity of the CX team. Compared with benchmarks, this represents a $5.8 million potential savings opportunity for SoFi and an opportunity to decrease handle times by 25% and improve agent engagement & productivity by 16%. The below content goes over these opportunities and relevant case studies.

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$5.8 million of potential operational savings

Read the SoFi Opportunities Report to see how you can save $5.8M from greater team utilization and better ticket resolution.

How SoFi Can Better Enable CX Teams

Learn how Fin will help SoFi better enable the CX and operations teams by reducing complexity for associates, measuring changes & showing ROI, and protecting against data loss.

Airbnb Interview

Watch Andy Yasutake, Global Director of Platform for the Airbnb Community, talk about how Airbnb efficiently scaled team operations 2X in a single year.

Houzz Case Study

Learn how Houzz’s customer support team drove greater operational consistency while increasing team utilization by 10%.

Doordash Case Study

Learn how DoorDash decreased handle time by 12% and delivered better customer experiences.

Lyra Health Case Study

Learn how Lyra Health was able to see exactly how to drive better outcomes across the team to uplevel training & enablement.

"Within a quarter, we increased utilization by 10% and identified gaps to expand knowledge base coverage by 60%."

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