How Lemonade can improve customer & team outcomes while saving $1.7 million
Today, Lemonade has a significant opportunity to improve customer outcomes, including handle times and first call resolutions, while improving the engagement and productivity of the CX team. Compared with benchmarks, this represents a $1.7 million potential savings opportunity for Lemonade and an opportunity to decrease handle times by 25% and improve agent engagement & productivity by 16%. The below content goes over these opportunities and relevant case studies.
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