Did you know that more than 53% of ticket inefficiencies are the result of poor process definition, under-training, and insufficient knowledge resource management?
Customer operations leaders striving for organizational efficiency face some other major challenges. For example, managers continue to have a hard time accurately identifying exactly how much business process outsourcing (BPO) capacity they need to provide superior service. The capacity planning models that organizations use presume a standard level of productivity.
The good news is that greater efficiency is now within reach for customer operations teams. Fin’s Work Insights Platform captures the data and provides insights that organizations can use to inform five effective strategies to improve operational efficiency in 2022 and beyond. Download your ebook to learn more!